GoldGullakHQ

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V

Vikram ShahSuper Admin

Payment reconciliationWhere money and grams disagree · 4 open items

Last 7 days ▾Export CSV

PAID, NOT CREDITED2₹4,500 held

REFUNDS IN FLIGHT2₹7,500

PAYMENT FAILURES · 7D124No gold credited · correct

AUTOPAY FAILURES · 7D9618 today

GRAMS VS PAYMENTSBalancedExcluding the 4 open items

Needs action 4Resolved 38All exceptions

REFERENCEWHENCUSTOMEREXCEPTIONAMOUNTGRAMS DUERESOLUTION

GG-PUR-8822018 May 10:52Dev Kapoor

Paid, gold credit failedGateway ok · ledger write timed out

₹2,5000.2129

RefundCredit gold

GG-PUR-8820417 May 21:14Meena Rao

Paid, gold credit failedRate not set at time of retry

₹2,0000.1704

RefundCredit gold

GG-REF-0041216 May 15:22Imran Qureshi

Refund initiatedAwaiting bank confirmation · day 2

₹5,000—

Mark settled

GG-REF-0040915 May 11:08Latika Bhosale

Refund initiatedDuplicate charge reversed · day 3

₹2,500—

Mark settled

Crediting gold from here uses the rate that was in force at payment time, not today's — so the customer receives exactly what they paid for. Every resolution is logged with the admin who made it. BR-47/48